Frequently Asked Questions
Everything you need to know about our premium apparel collections.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, Norwood Sawmills is committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes throughout our manufacturing process to minimize our environmental footprint.
How should I care for my Norwood Sawmills garments?
To maintain the longevity of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every item.