Returns & Exchanges
At Norwood Sawmills, we want you to be completely satisfied with your apparel and gear. If your purchase doesn't meet your expectations, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags remain attached and the clothing is in its original condition.
Affix Shipping Label
Download and print the prepaid shipping label provided by our portal and attach it clearly to the outside of your return package.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing